How much will it cost to ship my order?
Orders less than $50 ~ $7.99 Ground Shipping
Order above $50 ~ FREE Ground Shipping
For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
Processing Time
Please allow a processing time of 3 to 7 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take longer.
VivaMoon does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.
Shipping Time
Once your order is ready, the shipping time is typically 7-12 business days. We strive to ensure that your order reaches you as quickly as possible.
Shipping Regions
We ship our products to the Global. We use various reliable shipping carriers to best suit each region, ensuring that your order is delivered safely and efficiently.
Shipping Charges
Shipping charges are determined based on the weight of your order and the selected shipping method, excluding applicable sales tax. Accurate shipping charges will be displayed at checkout.
International Shipping
Please note that shipping times may vary for international orders, and additional customs fees or duties may apply depending on your location.
Why is it taking longer than usual for my order to arrive?
Once the package has been picked up and transferred to the shipping provider, VivaMoon is no longer responsible for other delays that may occur.
As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order.
Contact Us
For any questions or concerns regarding our shipping policy, please feel free to contact us at mviva937@gmail.com. We are here to assist you and ensure a smooth shipping experience.